How can I see if an agency has read my message?

Last updated: March 2, 2026

Since message read status isn't currently visible in the Advanced Agency Portal, here are best practices for effective communication:

Best practices for important messages:

  1. Set clear expectations in your message:

    • Include deadlines for response

    • Specify any required actions

    • Mark time-sensitive items as "URGENT"

  2. Follow up proactively:

    • Allow reasonable response time (24-48 hours for standard messages)

    • Send a follow-up message if no response received

    • Use alternative contact methods for truly urgent matters

  3. Document your communications:

    • Keep messages clear and concise

    • One topic per message when possible

    • Include all relevant details in initial message

Note: The system does not currently support push notifications, but agencies receive an email as soon as they receive your message.

Tips for improving response rates:

  • Send messages during business hours

  • Use clear subject lines

  • Structure messages with bullet points for easy reading

  • Include specific deadlines for required actions

  • End messages with clear next steps

When to escalate:

  • No response after 48 hours for standard messages

  • No response after 24 hours for urgent messages

  • Critical timeline-dependent communications

  • Contract-related matters

Need help?

Contact SmartRecruiters support.