Product Updates | July 2026 | For SmartRecruiters
Last updated: July 15, 2026
What's new this month
We've added a new way to control chat visibility in the agency inbox, giving you more control over which conversations your hiring team members can see.
In this article:
Introducing | Restrict Agency Inbox Chats to the Hiring Team
Chat access for hiring team roles
Introducing | Restrict Agency Inbox Chats to the Hiring Team
Settings > Agency Portal Settings > Chat & Communication
Restrict agency inbox chats to the hiring team
When enabled, your users only see candidate-specific chats and job-specific chats if they are on the hiring team for that job. This keeps conversations limited to the people actively involved in the hiring process for a given job.
Chat access for hiring team roles
You can further limit chat access to hiring team members with specific roles (for example, Recruiter). Leave this field empty to give chat access to all hiring team roles.
Key benefits:
✅ Keeps agency inbox conversations limited to relevant hiring team members
✅ Additional control to restrict chat access by specific role
✅ Flexible setup; leave roles empty for broader access, or specify roles for tighter control