How long is chat history retained?

Last updated: March 2, 2026

Understanding the Agency Hub chat history retention policies helps you manage communications effectively and ensure compliance with data protection requirements.

Retention periods in active jobs

  • Full chat history retained

  • Searchable in real-time

  • Complete conversation threads

  • All participant interactions

Historical content

  • Unlimited retention by default

  • Limited search functionality

  • Available for compliance

  • Export capabilities

  • Deletion available upon request

Accessing historical chats current jobs

  1. Open candidate profile

  2. Select "Chat box"

  3. View full conversation

  4. Search within chat

Security & Privacy

  • End-to-end encryption

  • Encrypted database storage

  • Regular system updates

  • Secure backup protocols

Data protection

  • GDPR compliant

  • Data used only for service purposes

  • Secure storage

  • Access controls

  • Audit trails

Access rights

All roles from your Recruitee environment can be configured in the Agency Portal under Settings > Agency Portal Settings> Permissions. Use the dropdown menu to view and adjust permissions for roles other than the one currently selected.

Data deletion

  • Available upon formal request

  • Automatic deletion on account closure

  • Regular data cleanup processes

  • Documented deletion procedures

Important notes

  • Chat history stored indefinitely by default

  • Data remains searchable and exportable

  • Regular security assessments conducted

  • Clear retention and deletion policies