Agency removal guide
Last updated: February 20, 2026
Learn how to properly handle agency deactivation in the Advanced Agency Portal This process ensures proper documentation and maintains data integrity while ending agency relationships when necessary.
⚠ Note: It is not possible to remove an agency from a job or from the system if you have candidates in process from this agency.
Reasons for removal
Removal process
Remove job access
Remove the agency from the Advanced Agency Portal
Data retention
Communication
Best practices
Help & support
Reasons for removal
Common causes
Contract violations
Poor performance
Compliance issues
Inactivity
Business closure
Unethical practices
Removal process
Remove job access
Go to "Jobs" and select the jobs that the agency is connected to
Click on "Add External Agency"
Deselect supplier in the list
Confirm choices
Remove the agency from the Advanced Agency Portal
Go to Settings in Smartrecruiters
Select Agency Management
Select the agency you would like to remove from the Advanced Agency Portal
Select "Remove Agency"
You'll see 'successfully removed agency' popping up in your screen. Note: This can take a few minutes.
Data retention
The system will keep
Historical records:
Placement history
Payment records
Performance data
Communication logs
Compliance documents:
Contracts
Certifications
Legal correspondence
Communication
Internal notice
Notify relevant teams:
Hiring managers
Finance department
Legal team
Account managers
External communication
Send formal notice
Include:
Effective date
Reason summary
Final instructions
Contact for questions
Best practices
Prevention
Regular performance reviews
Clear communication
Documented warnings
Improvement plans
Process management
Follow legal requirements
Maintain documentation
Ensure data security
Handle transitions professionally
Remember: Proper documentation and process adherence protect your organization while maintaining professional relationships.
Need help?
Contact SmartRecruiters support.