Agency removal guide

Learn how to properly handle agency deactivation in the Agency Hub. This process ensures proper documentation and maintains data integrity while ending agency relationships when necessary.

⚠ Note: It is not possible to remove an agency from a job or from the system if you have candidates in process from this agency.

Reasons for removal

Common causes

• Contract violations

• Poor performance

• Compliance issues

• Inactivity

• Business closure

• Unethical practices

Removal process

Remove job access

1. Go to the job the vacancy is currently connected to

2. Click on "Add external Agency"

3. Deselect supplier in the list

4. Confirm choices.

Remove the agency from the AgencyHub

1. Go to the AgencyHub on the left side bar. You'll enter the Agency Management screen.

   

2. Select the agency you want to remove from the system.

3. Click on remove agency.

4. You'll see 'successfully removed agency' popping up in your screen. Note: This can take a few minutes.

Data retention

The Agency Hub will keep

1. Historical records:

   • Placement history

   • Payment records

   • Performance data

   • Communication logs

2. Compliance documents:

   • Contracts

   • Certifications

   • Legal correspondence

Communication

Internal notice

1. Notify relevant teams:

   • Hiring managers

   • Finance department

   • Legal team

   • Account managers

External communication

1. Send formal notice

2. Include:

   • Effective date

   • Reason summary

   • Final instructions

   • Contact for questions

Best practices

Prevention

• Regular performance reviews

• Clear communication

• Documented warnings

• Improvement plans

Process management

• Follow legal requirements

• Maintain documentation

• Ensure data security

• Handle transitions professionally

Remember: Proper documentation and process adherence protect your organization while maintaining professional relationships.

Need help?

Contact Recruitee support.